Bureaucracy and Decentralisation by Arvind K Sharma, 1st Edition 2004
Central to the success of any decentralisation effort is the orientation of bureaucracy; particularly bureaucracy ath the 'cutting edge'.
It is on the grooming, training, and motivation of the front-line functionaries or the customer - contact employees that the sustainability of a decentralisation plan will to a considerable degree depend. The vitality of the cutting-edge bureaucracy cannot, however, be considered in isolation; the matter ramifies into multiple directions. Illustratively, the degree of decentralisation an organisation may internally achieve, the commitment of its top-brass to empowerment of the rank-and-file, and so on. These themes in return invoke yet broader dimensions connected with organisational renewal.