The banking industry in India has gone through a recruitment crunch for more than a decade. Lately, where on one hand there has been a spurt of mass recruitments, on the other there are large scale retirements happening. As a result, officers are promoted as Branch Managers within 2-3 years of their joining. With little experience, these Bankers are at a loss when faced with the task of managing a Branch. This book caters to the needs of all such Bankers who wish to excel in retail banking. It starts with explaining the concepts of Retail Banking and the critical factors required for developing it. The